Successful tourism business depends heavily on the service that guests receive.

 Therefore, this first module is dedicated to developing and maintaining hospitality and service culture. After the end of this module you will be able to:

• Create a great feeling of hospitality
• Communicate effectively with all your guests (including those from different cultures) and understand their needs
• Be more professional, employing excellent social skills
• Address misunderstandings in an efficient and constructive way
• Understand the wants and needs of disabled travelers

 Material in this module is divided in 7 units:

  1. Hospitality and service culture
  2. Effective communication with guests
  3. Intercultural communication
  4. Social skills
  5. Professionalism in tourism services
  6. Critical incident resolution
  7. Serving impaired clients