Application activity 1
It is peak of the season and you have many requests for reservation. You made a mistake and you double book one of your apartments. Now, you need to cancel one reservation. Try to compose an e-mail, paying attention to the principles of communication.
Application activity 2
Think about your plan of action if guests:
─ Call you for help because they have had a car accident
─ They cannot get in as they lost the key and the main entrance is locked
─ They call you about midnight as their toddler child has a high fever