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Module 1: Hospitality and service culture
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Unit 1: Hospitality and service culture
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Unit 2: Effective communication with guests
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Unit 3: Intercultural communication
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Unit 4: Social skills: Friendliness, Politeness, Building rapport
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Unit 5: Professionalism in tourism services, Importance and benefits, Principles
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Unit 6: Critical incident resolution
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Unit 7: Serving impaired clients, Understanding their special needs, Making them feel welcome
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Interconnection Activity
Overall Application Activity
Module 2: Planning for success
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Unit 1: Starting up your business
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Unit 2: Strategic planning
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Unit 3: Funding sources
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Unit 4: Strategic documents and their relevance
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Interconnection Activity
Overall Application Activity
Module 3: Running your business day to day
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Unit 1: Basic management concepts
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Unit 2: Management of daily operations
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Unit 3: Management of cash flow
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Unit 4: Supply management
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Interconnection Activity
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Module 4: Face-lifting your business
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Unit 1: Assessing and increasing your PA appeal
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Unit 2: Planning the face-lift
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Unit 3: Funding the face-lift
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Interconnection Activity
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Module 5: Creative and innovative products and services
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Unit 1: Defining creativity, innovation, invention and their differences
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Unit 2: Exploration of possibilities and new ideas for products and services in the area of private tourism accommodation
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Unit 3: Development of new products and services: idea generation and evaluation
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Interconnection Activity
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Module 6: Promoting and selling effectively
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Unit 1: Promotion and branding
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Unit 2: Offline presence and promotion
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Unit 3: Online presence and promotion
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Unit 4: Selling effectively
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Interconnection Activity
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Module 3: Running your business day to day
Unit 2: Management of daily operations
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